Our Products Choose A Business

QSR

Food Court Street Side Stalls Ice Cream Parlour Pizza Outlet Food Truck Tea Shop

DINING RESTAURANT

Fast Food Fine Dine Cafe Corporate Cafeteria Drive In

BARS & BREWERY

Pubs Lounge Bars

DELIVERY

Delivery Kitchen Cloud Kitchen Home Kitchen

FOOD RETAIL

Bakery & Snacks Sweets & Farsan Vegetables & Fruits Poultry & Sea Food
PoketPOS Basic Edition PoketPOS Enterprise Edition Inventory Management KDS APP Digital Menu Customer Front APP Customer Token Display APP Online Order Merge PoketPOS Wallet Feedback & Loyalty PoketPOS Dashboard APP
Our Products Choose a Business

POKETPOS

Feedback & Loyalty

Feedback and Loyalty helps to understand the customer better and take appropriate actions to increase revenue.

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Know the product

With this interface, you can get timely feedback from customers, implement loyalty programs for customer delight, analyze data for performance and patterns, customize engagement with guests, and enhance your services to increase profitability. Moreover, both the Feedback and Loyalty interface can operate simultaneously and be integrated with the PoketPOS APP for improved decision making.

Where
You Can
Use It

Get In Touch

For more information on how our products can provide end-to-end solutions for your business requirements.

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Features

The extensive features of the interface augments your services to manage customers and business operations more efficiently.

Customize feedback forms

Customize the content of the feedback forms as per your requirements.

Track Customer feedback

Keep track of the feedback given by customers and segregate them based on positive and negative comments.

Real-time notification of negative feedback

Get notified every time a customer gives adverse feedback for timely intervention.

Customer segmentation

Segment customers on the basis of different demographics for customization of services.

Implement different loyalty programs

Reward customers based on their visits, revenue generated, referrals, for purchase of specific items, etc. as per your requirements. These can be in the form of cashback, discounts, bonus points, etc.

Track loyalty points

Keep a check on accrual and redemption of loyalty points by customers.

Integrate Feedback and Loyalty

Interlink feedback and loyalty by giving rewards to customers for relevant feedback.

Customize communication with guests

Send automated, personalized communications to guests based on their preferences and activities.

Integration with PoketPOS App

Integrate with the PoketPOS App to monitor the performance and revenue generation.

Analytics and Reports

Analyze customer behavior patterns for comparisons and actionable insights. This can be generated outlet-wise and across all outlets based on customer feedback.

Customize feedback forms

Customize the content of the feedback forms as per your requirements.

Track Customer feedback

Keep track of the feedback given by customers and segregate them based on positive and negative comments.

Real-time notification of negative feedback

Get notified every time a customer gives adverse feedback for timely intervention.

Customer segmentation

Segment customers on the basis of different demographics for customization of services.

Implement different loyalty programs

Reward customers based on their visits, revenue generated, referrals, for purchase of specific items, etc. as per your requirements. These can be in the form of cashback, discounts, bonus points, etc.

Track loyalty points

Keep a check on accrual and redemption of loyalty points by customers.

Integrate Feedback and Loyalty

Interlink feedback and loyalty by giving rewards to customers for relevant feedback.

Customize communication with guests

Send automated, personalized communications to guests based on their preferences and activities.

Integration with PoketPOS App

Integrate with the PoketPOS App to monitor the performance and revenue generation.

Analytics and Reports

Analyze customer behavior patterns for comparisons and actionable insights. This can be generated outlet-wise and across all outlets based on customer feedback.

Our
Benefits

Revisit and revise marketing and promotional activities.

Understand and serve your customers better.

Increase brand recall and footfalls.

Capture customer data for future activities.

Send personalized communications to guests for customer delight.

Retain existing customers and add new ones with unique loyalty programs.

Get actionable insights for timely decision-making.

Increase profitability and revenue.

Device
Compatibility

Mobile/Tablets with Android OS (v 6.0 & above) with minimum 2 GB RAM